Our Team
Our team combines operational experience in complex and safety-critical work environments with expertise in the psychosocial field.
Work Environments with Psychosocial Expertise.
We understand the unique demands of these fields from our own experience. This allows us to offer support that is professionally sound, practical, and credible—working on an equal footing with the people and organizations we assist.
Who We Are
For over 30 years, we have been supporting airlines and aviation companies, healthcare organizations, educational institutions, and other complex and safety-critical organizations.
Our work combines operational experience with professional psychosocial support. We understand the unique demands of safety-critical work environments as well as the importance of trust, reliability, and professional processes.
HF Human Factor.
We're here.
Birte Siedenberg
Managing Director
- More than 20 years of experience in the aviation industry
- Business Graduate & Master's in Mediation & Conflict Management
- Systemic Coach & Certified Mediator
- ICISF-Certified Trainer in “Assisting Individuals in Crisis” & “Group Crisis Intervention”
- Focus: Peer Support, Resilience, Conflict and Crisis Management
Dr. Gerhard Fahnenbruck
Clinical Director & Trainer
- Extensive experience in aviation, human factors, and peer support
- Former A320 Captain
- Experience in the field of substance abuse support
- ICISF-Certified Trainer in “Assisting Individuals in Crisis” & “Group Crisis Intervention”
- Focus: Safety, Peer Support, and Psychosocial Crisis Intervention
Dr. Franziska Scheller
Clinical Director & Trainer
- Board-Certified Specialist in Psychiatry and Psychotherapy
- Extensive clinical experience in psychiatry, neurology, and psychosocial care
- ICISF-Certified Trainer in “Assisting Individuals in Crisis” & “Group Crisis Intervention”
- Focus: psychosocial crisis intervention, team dynamics, and stressful work environments
Dr. Karl-Heinz Richstein
Clinical Director
- Extensive experience in psychosocial crisis intervention and supervision
- Therapeutic Qualifications in Psychoanalysis and Behavioral Therapy
- Has been involved for many years in care teams and as a professional counselor with the Mayday Foundation
- Focus: Crisis Intervention, Communication, and Organizational Dynamics
Jutta Fett
Psychologist Turned Quality Manager
- Long-standing responsibility for psychosocial crisis intervention at a major German airline (CISM & Special Assistance)
- Extensive management and leadership experience at a major German airline
- Expert in Processes, Standards, and Norms
- Focus: Special Assistance, Quality Management, Crisis Intervention
Julia Osen
Coach
- Purser at a major German airline
- ATPL License Holder
- Many years of experience as a peer and peer support coordinator
- ICISF-Certified Trainer in “Assisting Individuals in Crisis” & “Group Crisis Intervention”
- Focus: Peer training, standardization, and trust-based training
Tobias Hinsch
Coach
- First Officer at a major German airline
- Long-time CISM and Mayday Peer
- ICISF-Certified Trainer in “Assisting Individuals in Crisis” & “Group Crisis Intervention”
- Focus: Peer Support & Mental Health in Aviation
- Instructor for Seminars on Fear of Flying
Christopher Klein
CRM (Crew Resource Management) Instructor
- First Officer at a major German airline
- Long-time CISM peer
- Trainer in Peer Support and Psychosocial Crisis Intervention
- Focus: Practical Training and Peer Support Programs
Gabi Price
Assistance & Event Management
- Organization and Coordination of Training Sessions and Projects
- Contact Person for Communications and Scheduling
- Platform for Participants, Organizations, and Network Partners
- Former Peer Support Hotline Coordinator
Collaboration with HF Human Factor
Professional support structures are built on trust, experience, and close collaboration with the people and organizations that sustain them.
That is why we support our partners over the long term—from the initial concept through implementation and operational support to the ongoing development of existing systems.
